退款政策

Return and Refund Policy

We have a 15-day return period policy, to ensure buyer is satisfied with their purchase. Buyer has 15 calendar days from the date buyer receive the item to request a return. Product purchased directly from Ampmech Sdn Bhd must be in the same condition that you received it, unused, with original tag/label (if applicable), and in its original packaging. The receipt or proof of purchase will be required to receive a full refund. 

Ampmech Sdn Bhd will not accept any return without an original tag/label, packaging and receipt. To initiate a return, buyer should contact us at ampmech.shopify@ampmech.com. Provide the proof of purchase, delivery acknowledge and reason for return. We will acknowledge receipt of your return request within 3 business day. If the return is accepted, we will send you a Return Merchandise Authorisation (RMA) with return shipping label, and instructions on how and where to send the item to be returned. Item sent back to us without RMA will not be accepted. We will notify buyer once returned item has been received by us for inspection.

 

Refunds or Replacement

Ampmech Sdn Bhd may charge fee for product orders cancelled prior to installation or returns unless the product is defective or deliver in error, custom ordered product is non-returnable If refund is approved buyer will be contacted to provide bank or credit card account for refund. For wrong or damage or missing item delivered, we reserve the right to provide a replacement in lieu of refund

 

Price & Product Information

The price of the products and services are set out on the Ampmech website. Ampmech reserves the right to change price without prior notice at any time, In the event of any conflict between price for any products listed on the Ampmech website and price listed on the Ampmech website shall prevail.

Ampmech make reasonable efforts to provide current and accurate information relating to the products and prices, but does not guarantee the currency or accuracy of any such information it provides.

The price of the Ampmech shall be the price stated in the website at the time which the buyer submits its order to Ampmech.

 

Tax & Duties 

Customer is responsible for all applicable taxes, shipping, handling and other charges applicable. Customer agrees either to pay to Ampmech the amount of all applicable taxes or to provide evidence of exemption no later than the date of any order.